Shipping costs from the destination country. BRT Italy is € 10, BRT Europe is € 20, BRT Switzerland is € 35 and POSTE ITALIANE Asia, America, Africa and Oceania is € 50.
Order processing times.
All regular orders placed from Monday to Friday will be shipped according to production and realization times with a maximum of working days. For any fast shipping needs, you can contact us directly by email or mobile number. Orders with payment by bank transfer will always be shipped after the actual crediting determined by the currency of the same. The times stated above are indicative and may vary in periods of intensive work for the different orders registered. As soon as the shipment has left our office, an email will be sent to you to notify you of the courier's tracking and track the shipment.
Transport on the territory is entrusted to BRT S.p.A. or other Express Couriers available according to the most advantageous rates, which on average deliver throughout Italy within 24/48 hours. The times indicated above are absolutely indicative and may vary in holiday periods and / or according to the destination to be reached. In any case, the company BRT S.p.A. is not responsible for any delays due to the courier. The transport is covered by full insurance against damage caused during the transport of any evidence of damaged packaging.
IMPORTANT: In order to have a fast and safe delivery it is necessary to have the destination address as accurately as possible. It is therefore important to provide the address complete with useful information, such as Scala, Internal, Intercom, etc ... also always indicate a telephone number where the courier can contact you before delivery. ph24.it of the Printh24 srls company is not responsible for any delays and / or non-deliveries caused by incomplete or inadequately provided addresses when placing the order. Any delays will not give the buyer any right to claim damages of any kind. However, for any problem we are always at your complete disposal to resolve any disputes with the courier.
RIGHT OF WITHDRAWAL:
It is possible to exercise the right of withdrawal (pursuant to Legislative Decree n. 206/2005 (and subsequent updates) by communicating to ph24.it of the company Printh24 srls, the intention not to want to keep one or more items purchased and requesting them the refund or any exchange with another item. The communication of the withdrawal must take place no later than 14 (fourteen) calendar days from receipt of the goods and confirmed within 48 hours registered mail with return receipt, by and exclusively through the request via email, with any verification photos of the package and the damaged product.
by email: email@example.com
At this point the product will be sent back within a maximum of 1/2 working days at no additional cost. The return of the product can only be done in the event that it is damaged or there are product errors such as the photo of the wrong subject.
It is not possible to exercise the right of withdrawal in the following cases: Purchase made for business and / or professional use (purchase with VAT number).
Any product that does not retain the original features and equipment possessed at the time of purchase.
Any product that has even been minimally used or that has undergone alteration, tampering, breaking, abrasion or simply opening a seal.
In the event that the product is damaged for reasons other than its transport.
ph24.it of the company Printh24 srls, will take care of returning the product at no additional cost. The return will be made and agreed with the customer within 14 working days.
How to Request a Return.
Communicating and justifying the reasons for the return via email to firstname.lastname@example.org.
Requirements necessary to obtain Replacement or Refund.
The return or replacement of the product can be done only and exclusively in the event that the product is damaged or wrong. In other situations, the return cannot be made as the service we guarantee and the product we sell are personalized, which is why the work has already been carried out and completed.
In particular, it should be noted that when a product replacement can be made, the company will take back the package by courier, at the company's expense, and we will send a new physical product at no additional cost from the customer.
Pay conveniently and instantly with your credit card using the most used and secure gateway in the world: PAYPAL. You can pay even if you do not have a PayPal account: enter your details securely and the payment will be sent to us instantly, allowing us to ship your purchases the same day. Payment by credit card does not involve any additional cost.
ph24.it of the company Printh24 srls, based in Via Nino Rota, 18 (RN) 43841 Cattolica, Italy the purchases made on ph24.it are governed by the Italian law on distance selling (Legislative Decree n. 05/1999). All prices indicated on the site are inclusive of VAT. All products displayed on the site are considered available for immediate delivery, unless otherwise explicitly indicated. In the event of a product delay, the buyer can contact us and ask for information. However, the company Printh24 srls reserves the right not to conclude the order without assuming any responsibility and without this resulting in any obligation for compensation to the buyer. The purchase agreement is intended to be confirmed by the buyer at the time of the conclusion of the purchase procedure on the web. However, the contract is concluded for the company Printh24 srls, only when the shipment took place and the customer was notified with a specific confirmation email. Anything not specified is governed by Legislative Decree n. 185 of 22/05/1999 which regulates the matter of distance contracts, that is, carried out outside commercial premises.
Graphic representation of the products
The graphic representation of the products (images, technical data and descriptions) is made for the sole purpose of illustrating the product and is purely indicative. The products may therefore differ from what is shown on the video for obvious reasons of color setting of the screen (eg color tone). The images displayed are - in most cases - provided by us, and in this regard we inform you that some products may differ from the graphic representation as a result of changes made by the manufacturer itself, therefore ph24.com of the company Printh24 srls, does not assume no responsibility if such changes do not make changes to the functionality and intended use of a product (eg a logo of a different color, or a different print or positioned on a different site).
The primary commitment of ph24.it of the company Printh24 srls, is therefore to supply original products, officially imported and made by the same company.
Privacy and Processing of Personal Data.
The design of the Site, the text, the figures, the selection and arrangement of the same and all the compilations of the software, the source code, the software itself (including the applets) and all other material on the site are protected by the copyright of ph24.it of the company Printh24 srls. All rights reserved.
Permission is granted to make an electronic copy or to print hard copy portions of the site for the sole purpose of placing an order using the site as a shopping resource. Any other use of the material published on the site, including reproduction for purposes other than those mentioned above, modification, distribution, republication without the prior written consent of ph24.it of the company Printh24 srls, is strictly prohibited. The purchase of photographic material and digital files is solely and exclusively for personal use. The publication of photographic material for commercial use is permitted only and exclusively with the written consent of ph24.it of the company Printh24 srls, in other cases it is strictly prohibited. For the publication of the photographic material received, and for the publication in social networks, it is only allowed for personal and non-commercial use (except in cases where there is written and explicit consent).
ph24.it of the company Printh24 srls, distributes only original products, officially imported and covered by the Official Manufacturer's Warranty.
Each product distributed by ph24.it of the company Printh24 srls, enjoys the Official Warranty of the Producer in the terms indicated by Italian law. Starting from the date of delivery of the product, the buyer is covered by a warranty period of 24 months if he purchased the product personally or 12 months if he purchased for professional purposes (purchase with VAT number). Once the defect has been discovered, the consumer has 2 months to report the defect to ph24.it of the company Printh24 srls, which will take steps to ensure that the consumer's rights are protected by handling all the necessary procedures to obtain the repair and / or replacement of the product as soon as possible. The warranty never covers damage to the products caused by improper use of the same, much less any damage caused by the same products to third parties or to things and objects of third parties.
A lack of conformity is defined as a defect that can be verified upon receipt of the product and in any case visible before the start of use of the same. ph24.it of the company Printh24 srls offers a direct guarantee against conformity defects and ensures the immediate replacement of the "non-conforming" product. For all other cases the Manufacturer's Warranty is valid. Examples of lack of conformity:
Receipt of a damaged product in transit.
Products that are not compliant according to that indicated by the manufacturer.
Receipt of a new product with visible defect before use (DAO).
Discovery of a manufacturing defect and Return Procedure:
The buyer must report any problem and / or alleged defect to ph24.it of the company Printh24 srls within 30 days of its discovery, requesting the replacement of the product.
ph24.it of the company Printh24 srls, will authorize the replacement of the product only when photos are shown with the damaged product. After the technical response of the manufacturer ph24.it of the company Printh24 srls, in the case of acceptance of the guarantee, it will replace and / or repair the product and return it by courier. In the event of a negative technical response from the manufacturer according to the terms of the Warranty, ph24.it of the company Printh24 srls will return the unsubstituted or unrepaired product with a charge of the total price of the product. In any case, for all quality problems, the technical response of the manufacturer is valid.