Shipping costs depend on the destination country. BRT Italy is € 10, BRT Europe is € 20, BRT Switzerland is € 35 and POSTE ITALIANE Asia, America, Africa and Oceania is € 50.
Attention: Order processing times.
All orders regularly placed from Monday to Friday (including holidays and pre-holidays) will be shipped based on production and realization times with an estimated maximum of two working days. For any fast shipping needs, you can contact us directly by email or mobile number.
Orders with payment by bank transfer will always be shipped after the actual crediting determined by the currency of the same. The times stated above are indicative and may vary in periods of intensive work for the different orders registered. As soon as the shipment has left our office, an email will be sent to you to notify you of the courier's tracking and to track the shipment. Shipping times Transport on the territory is entrusted to BRT S.p.A. or other Express Couriers available according to the most advantageous rates, which on average deliver throughout Italy within 24/48 hours. The times indicated above are absolutely indicative and may vary in holiday periods and / or according to the destination to be reached. In any case, the company BRT S.p.A. is not responsible for any delays due to the courier.
Transport is covered by full insurance against damage due to transport showing any evidence of damaged packaging.
IMPORTANT: In order to have a fast and safe delivery it is necessary to indicate the destination address as accurately as possible. It is therefore important to provide the address complete with useful information, for example Staircase, Interior, Intercom, etc ... also always indicate a telephone number where the courier can contact you before delivery.
ph24.it of the Printh24 srls company is not responsible for any delays and / or non-deliveries caused by incomplete addresses or not adequately provided in the order phase. Any delays will not give the buyer any right to claim damages of any kind. However, for any problem we are always at your complete disposal to resolve any disputes with the courier.
It is possible to exercise the right of withdrawal (pursuant to Legislative Decree n. 206/2005 (and subsequent updates) by communicating to ph24.it of the company Printh24 srls, the intention not to want to keep one or more items purchased and requesting them the refund or any exchange with another item. The communication of the withdrawal must take place no later than 14 (fourteen) calendar days from receipt of the goods and confirmed within 48 hours registered mail with return receipt, by and exclusively through the request via email, with any verification photos of the package and the damaged product.
by email: email@example.com
At this point the product will be sent back within a maximum of 1/2 working days at no additional cost. The return of the product can only be done in the event that it is damaged or there are product errors such as the photo of the wrong subject.
It is not possible to exercise the right of withdrawal in the following cases: Purchase made for business and / or professional use (purchase with VAT number).
Any product that does not retain the original features and equipment possessed at the time of purchase.
Any product that has even been minimally used or that has undergone alteration, tampering, breaking, abrasion or simply opening a seal. In the event that the product is damaged for reasons other than its transport.
ph24.it of the company Printh24 srls, will take care of returning the product at no additional cost. The return will be made and agreed with the customer within 14 working days.
POLICY IN RESPECT OF RETURNS:
How to Request a Return.
Communicating and justifying the reasons for the return via email to firstname.lastname@example.org.
Requirements necessary to obtain Replacement or Refund.
The return or replacement of the product can be done only and exclusively in the event that the product is damaged or wrong. In other situations, the return cannot be made as the service we guarantee and the product we sell are personalized, which is why the work has already been carried out and completed.
In particular, it should be noted that when a product replacement can be made, the company will take back the package by courier, at the company's expense, and we will send a new physical product at no additional cost from the customer.